# International Rice Research Institute (IRRI) is hiring for Technical Support Manager (Varanasi)

**URL:** <https://aikyam.discourse.group/t/international-rice-research-institute-irri-is-hiring-for-technical-support-manager-varanasi/1070>\
**Category:** Tech4Good Jobs\
**Tags:** jobs\
**Created:** [August 1, 2024, 5:45am UTC](https://aikyam.discourse.group/t/international-rice-research-institute-irri-is-hiring-for-technical-support-manager-varanasi/1070 "2024-08-01T05:45:45Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Pooja](https://yyz2.discourse-cdn.com/free1/user_avatar/aikyam.discourse.group/pooja/32/144_2.png) [@Pooja](https://aikyam.discourse.group/u/Pooja)\
**Post date:** [August 1, 2024, 5:45am UTC](https://aikyam.discourse.group/t/international-rice-research-institute-irri-is-hiring-for-technical-support-manager-varanasi/1070/1 "2024-08-01T05:45:45Z")

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The **[International Rice Research Institute (IRRI)](https://www.irri.org)** is at the forefront of reducing poverty and hunger through innovative rice science. With a mission to improve the health and welfare of rice farmers and consumers while protecting the environment, IRRI is dedicated to creating a sustainable future for rice cultivation.

#### About IRRI

- **Established** : 1960 by the Ford and Rockefeller foundations, with support from the Philippine government.
- **Headquarters** : Los Baños, Philippines.
- **Global Presence** : Offices in 17 countries across Asia and Africa.
- **Staff** : Over 1,000 dedicated professionals.

 ![irri-logo](https://global.discourse-cdn.com/free1/uploads/t4glabs/original/1X/29f195234271e3725a926a02a0cb11a28524c327.jpeg)

### Job Opportunity: Technical Support Manager

**Location** : Varanasi, Uttar Pradesh, India  
**Eligibility** : Open only to permanent residents of India.

#### Job Purpose

As the Technical Support Manager, you will play a crucial role in ensuring seamless IT support for IRRI’s global workforce. You will manage and maintain IRRI’s IT infrastructure, support systems, and ensure robust communication and reporting mechanisms.

#### Key Responsibilities

- **Global IT Support Management** : Oversee network availability, maintenance, monitoring, and security. Manage device and A/V management, and level 1 and level 2 global help desk operations.
- **Network Health Monitoring** : Ensure endpoint management, patch management, asset management, network functionality, and security.
- **Event Support** : Manage the quality of internal and external events, ensuring all necessary A/V equipment and user training/support are in place.
- **Incident Management** : Handle all incident management tickets, follow-up communications, and reporting.
- **Security Protocols** : Align with IRRI HQ IT Support Services to ensure proper security monitoring, protocols, and training.
- **Team Leadership** : Lead regional technical support teams, ensuring effective application access, device maintenance, and ERP support.
- **Stakeholder Communication** : Establish close relationships with CSSMs and other key stakeholders to communicate IKS support services effectively.

#### Required Qualifications and Skills

- **Education** : Bachelor’s degree in computer science or any engineering discipline.
- **Experience** : Minimum of 8 years in network and device security management.
- **Skills** :
  - Mandatory: Strong communication skills in English, stakeholder management, people and project management.
  - Preferred: Reporting/data analytics experience, project management certifications, team-building experience, familiarity with data collection tools and processes.

#### Allowances and Benefits

- **House-Rent Allowance** : 40% of base pay per month.
- **Transport Allowance** : INR 5,000 per month.
- **Dearness Allowance** : 113% of base pay.
- **Leave Travel Allowance (LTA)**: One-month base pay per annum.
- **Education Allowance** : INR 1,000 per child per month (up to 2 children).
- **Employee Benefits** : Globally-covered medical insurance, retirement plan, life and accident insurance, and more.

### Apply Now

If you meet the qualifications and are passionate about making a difference, we invite you to [apply here](https://www.irri.org/talentlink/details.html?id=Q7LFK026203F3VBQB79QWQWAS&nPostingID=1912&nPostingTargetID=3453&mask=irriext&lg=EN). Please note, only shortlisted candidates will be contacted.

**Deadline:** 2024-08-03T18:30:00Z