The International Rice Research Institute (IRRI) is at the forefront of reducing poverty and hunger through innovative rice science. With a mission to improve the health and welfare of rice farmers and consumers while protecting the environment, IRRI is dedicated to creating a sustainable future for rice cultivation.
About IRRI
- Established: 1960 by the Ford and Rockefeller foundations, with support from the Philippine government.
- Headquarters: Los Baños, Philippines.
- Global Presence: Offices in 17 countries across Asia and Africa.
- Staff: Over 1,000 dedicated professionals.
Job Opportunity: Technical Support Manager
Location: Varanasi, Uttar Pradesh, India
Eligibility: Open only to permanent residents of India.
Job Purpose
As the Technical Support Manager, you will play a crucial role in ensuring seamless IT support for IRRI’s global workforce. You will manage and maintain IRRI’s IT infrastructure, support systems, and ensure robust communication and reporting mechanisms.
Key Responsibilities
- Global IT Support Management: Oversee network availability, maintenance, monitoring, and security. Manage device and A/V management, and level 1 and level 2 global help desk operations.
- Network Health Monitoring: Ensure endpoint management, patch management, asset management, network functionality, and security.
- Event Support: Manage the quality of internal and external events, ensuring all necessary A/V equipment and user training/support are in place.
- Incident Management: Handle all incident management tickets, follow-up communications, and reporting.
- Security Protocols: Align with IRRI HQ IT Support Services to ensure proper security monitoring, protocols, and training.
- Team Leadership: Lead regional technical support teams, ensuring effective application access, device maintenance, and ERP support.
- Stakeholder Communication: Establish close relationships with CSSMs and other key stakeholders to communicate IKS support services effectively.
Required Qualifications and Skills
- Education: Bachelor’s degree in computer science or any engineering discipline.
- Experience: Minimum of 8 years in network and device security management.
- Skills:
- Mandatory: Strong communication skills in English, stakeholder management, people and project management.
- Preferred: Reporting/data analytics experience, project management certifications, team-building experience, familiarity with data collection tools and processes.
Allowances and Benefits
- House-Rent Allowance: 40% of base pay per month.
- Transport Allowance: INR 5,000 per month.
- Dearness Allowance: 113% of base pay.
- Leave Travel Allowance (LTA): One-month base pay per annum.
- Education Allowance: INR 1,000 per child per month (up to 2 children).
- Employee Benefits: Globally-covered medical insurance, retirement plan, life and accident insurance, and more.
Apply Now
If you meet the qualifications and are passionate about making a difference, we invite you to apply here. Please note, only shortlisted candidates will be contacted.
Deadline: 2024-08-03T18:30:00Z